Take Action

We are calling on all Canadian call centre employers to adopt the Hang Up on Abuse Policy, empowering their workers to end or pass on abusive calls - without fear of losing their jobs.

HANG UP ON ABUSE POLICY

  • Give call centre workers the ability to hang up on abusive calls.
  • Train managers on how to support call centre workers who had a bad client.
  • Issue a warning and flag callers who have a history of harassing staff.
  • Deny repeat abusers use of your service.
  • Create a zero tolerance policy that reports all violent and/or sexual threats to the police.
  • Ensure that there will be no retribution against or disciplining of call centre workers who report abuse.

 

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