Less Valuable

...

I'm a wife and mother and I have worked in several different fields - a...

"The manager told us in 2012 that if we terminate calls, we would be fired."

...

I'm 36 years old. A solo parent. Been with our company for 18 years now....

Worthless

...

I am a front line representative in XXX. I have been working for XXX since...

"It cuts me to the core of my being"

...

I am a 54-year-old gay man, with a loving partner of 18 years, and a...

"It happens constantly. I am so numb to it now that sometimes I don't even notice how terrible customers are to me."

...

I am a 35-year-old woman. I am married and have three children. I am a...

eye condition

...

I am a customer-service agent who does his job very well, but every day I...

"Do you know what the outcome was for me, after being verbally abused by you?"

...

Dear Customer, We had a conversation a couple of weeks ago in regards to our...

Unprotected. Vulnerable.

...

I am a married mother of four grown children, three are female and one is...

"I curse the woman who gave birth to you."

...

I live alone. Taking the job one day at a time. Multiple times in every...

"You're a piece of ****, you're all the same!"

...

I am 29 years old. I always loved customer service and going above and beyond...

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